Goooooooooo Xbox Support!
a funny thing happened to me on the way to get support via email from the xbox team.
first, i walked through their multi-form contact thing, picking — specifically — email support because it’s just more convienent for me. i don’t mind calling, but i’m a digital guy.
here’s what i sent in:
i have two problems:
my achievement summary and, in effect, my gamercard on the web, is not accurate. the ‘last game played’ information is out of sync. the normal ‘order by date’ seems out of whack.
possibly related, my friends are not showing up on the ‘in game’ leaderboards. when looking at a leaderboard in marbleblast ultra, for example, my friends’ scores are not listed. they are, however, listed in the ‘ticker’ that displays at the main game screen in the xbox 360 dashboard right before you play the game.
i am thinking all this was caused by my recovering of my gamercard at my friend’s house on january 15 when i played call of duty 2 over at his house.
from there, i just moved it onto a memory unit and then moved it back to my original xbox.
i think that is why the timestamp is out of sync.
thanks for your help.
aaaaannnd — here’s what i got back:
Thank you for writing Xbox Customer Support!
We deeply apologize for the inconvenience. It sounds like this has been a very frustrating experience for you. After careful review of your issue, we have determined that it is best that you call the Xbox Customer Support number for better assistance; United States and Canada : 1-800-4MY-XBOX (1-800-469-9269) International direct dial to US : 1- 425-635-7180.
Our phone representatives will assist you 7 days a week from 9:00AM -12:00 MN CST (Central Standard Time). Thank you for understanding.
Xbox Customer Care Team
gee. thanks for the copy-and-paste message, joe.
‘careful review’ my ass.
i actually wasn’t that frustrated at all. i mean, it’s not like i can’t play the games or anything. stuff’s just a bit inaccurate and inconvienent (we already established that i’m all about the convienence….). now, however, with a retarded email like that coming back to me, i’m frustrated.
mistakes (i.e. weird, corner-case software bugs or other boo-boo-ish things) don’t really bother me. stupidity bugs the fuck out of me.